Private Health Insurance - VitalityHealth

Legal and Security


Please read this information carefully. By accessing this website you confirm that you have understood and agree to be bound by the following terms and conditions. This website and the information provided on it are for the use of permanent residents of the United Kingdom only (for the purposes of this website United Kingdom excludes the Channel Islands).


VitalityHealth is a trading name of Vitality Health Limited and Vitality Corporate Services Limited. Registered numbers 05051253 and 05933141 respectively. VitalityLife is a trading name of Vitality Corporate Services Limited and Vitality Life Limited registered number 03319079. Vitality Life Limited is the insurer which underwrites the VitalityLife plan. Vitality Health Limited is the insurer which underwrites the VitalityHealth plan, Vitality Corporate Services Limited arranges and administers the VitalityHealth and VitalityLife plans. All companies are registered in England and Wales. Registered offices at 3 More London Riverside, London, SE1 2AQ.

Vitality Corporate Services Limited is authorised and regulated by the Financial Conduct Authority. Vitality Health Limited and Vitality Life Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Calls may be recorded/monitored to help improve customer service. Call charges may vary.


VitalityHealth controls and operates this website from the United Kingdom and the information delivered via the website is deemed to have been delivered in the United Kingdom. VitalityHealth makes no representation that the material contained in its website is appropriate or available for use outside the United Kingdom and is not soliciting any business from outside the United Kingdom.

This website is not directed to any person in any jurisdiction where (by reason of that person's nationality, residence or otherwise) the publication or availability of this website is prohibited. Persons to whom such restrictions apply must not access this website. If you choose to access this site from outside the United Kingdom you are solely responsible for compliance with local laws.

This website and any transaction effected through it are governed by English law and the English courts shall have exclusive jurisdiction in any legal proceedings.

Terms and Conditions of Use

The information contained in this website is general in nature and is intended for use solely as an educational aid. The information is intended to supplement where appropriate and in no way substitute the expertise and judgement of your physician, pharmacist or other healthcare professional. You are advised that decisions regarding the diagnosis and treatment of a medical condition, including decisions regarding drug therapy, are complex medical decisions requiring the independent and informed judgement of your appropriate healthcare professional. All specific questions regarding the treatment and care of a medical condition should be posed to your own professional healthcare provider.

To the extent permitted by law, Vitality Corporate Services Limited shall not be responsible for any loss or damage occasioned by the use of the information presented here for any reason and howsoever arising.

Vitality Corporate Services Limited, its suppliers, subcontractors, licensees and sub-licensees are not responsible for any decisions you may make resulting from the use of the information including, but in no way limited to, your choosing to seek, or not to seek, professional medical care or your choosing or not choosing specific treatment. You hereby waive any claim you may have or acquire against Vitality Corporate Services Limited and indemnify and hold Vitality Corporate Services Limited harmless from any claims, lawsuits, proceedings, costs, special, incidental, consequential or indirect damages, including damages for loss of profits, loss of business or downtime arising out of or relating to your use of the information.

The views expressed on this website are not necessarily those of Vitality Corporate Services Limited, or its agents, nor are the products advertised herein necessarily covered as benefits in terms of the rules of the VitalityHealth Private Medical Insurance Policy, or VitalityLife Policy nor are they necessarily endorsed by Vitality Corporate Limited, Vitality Health Insurance Limited or Vitality Health Services Limited. Whilst we endeavour to ensure the accuracy of the information, neither Vitality Corporate Services Limited, nor any of its staff or its agents will be held responsible for any omissions or errors, or for any misfortune, injury or damages which may arise therefore.

Vitality Corporate Services Limited does not in any manner endorse, assume responsibility for, or recommend the use of any drug or treatment method described on this website. This website contains content provided by third parties and Vitality Corporate Services Limited is merely a distributor, and not publisher, of such content. The information available on this website is provided with no warranty, whether express or implied. Vitality Corporate Services Limited makes no representation about the suitability of this information and content for any purpose whatsoever.

Nothing contained on this website in these terms and conditions shall operate to exclude liability for death/and or personal injury caused by the negligence of Vitality Corporate Services Limited, its suppliers, subcontractors, licensees and sub-licensees.

As a registered user of Vitality Corporate Services Limited's website, you will receive all communications via e-mail. Should you wish not to receive communications via e-mail from Vitality Corporate Services Limited, you may change the way you receive your communication on the website, or you may phone our contact centre.

All elements of Vitality Corporate Services Limited's website, including, but not limited to, the general design and the imagery, are protected by trade restrictions, copyright, moral rights, trademark and other intellectual property rights. Unless explicitly permitted under this or another agreement with Vitality Corporate Services Limited or one of its subsidiaries, no portion or element of this website or its content may be copied or retransmitted via any means. This website, its content and all related rights shall remain the exclusive property of Vitality Corporate Services Limited or its licensors unless otherwise expressly agreed. Any unauthorised use, alteration or dissemination of information on this website is prohibited. Should a user breach the terms of this clause then Vitality Corporate Services Limited will have the right to claim damages which shall include the right to claim special, incidental, consequential or indirect damages. Vitality Corporate Services Limited will also be entitled to claim for loss of profits and loss of business and shall be entitled to recover legal costs.

No warranty is given as to the freedom of this website from errors, defects, viruses, malicious programmes or macros. Links from this website exist for information only and Vitality Corporate Services Limited accepts no responsibility or liability for the information contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by
Vitality Corporate Services Limited. Links to this website are not permitted without the prior written consent of Vitality Corporate Services Limited.

What to do if you're not happy about a product or service

We aim to provide excellent products and service at all times. If you feel you have cause to complain, in the first instance a staff member at our Administration Office will deal with the problem and will try to provide a quick and satisfactory conclusion for you.

We hope you never need to complain, but if you do please write to us at:

VitalityHealth Customer Services

Copies of our Complaint Handling Procedures are also available at this address.

You can also call us on 0800 096 6322.

If you are not satisfied with our response, you may then take your complaint to:

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Alternatively, phone the service centre on 0800 023 4567. Calls to this number are normally free for people ringing from a "fixed line" phone - but charges may apply if you call from a mobile phone. Using it does not affect your legal rights.

Security and data protection


Complaints procedure